top of page

Privacy Policy

Effective Date: July 2025

At Hadanova, we are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or use our services.

What Personal Data We Collect

  • Identity Data: Full name, date of birth

  • Contact Data: Email address, telephone number, postal address

  • Medical and Health Data: Medical history relevant to your treatment, known allergies, lifestyle information, and treatment preferences (special category data)

  • Financial Data: Payment details (processed securely through third-party providers)

  • Technical Data: IP address, browser type, time zone settings, and usage data from your interaction with our website

We only collect data that is necessary for delivering safe, effective, and personalised aesthetic treatments and services.

 
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location. 

How We Collect Your Personal Data

We collect personal data in the following ways:

  • Directly from you, when you:

    • Fill in forms on our website (e.g., contact, consultation, booking)

    • Attend in-person consultations or appointments

    • Communicate with us via phone, email, or social media

  • Automatically, through cookies and analytics tools on our website

How We Use Your Personal Data

We process your data only where we have a lawful basis under UK GDPR, such as:

  • Consent: When you give us clear permission (e.g., for marketing)

  • Contractual Obligation: To fulfil bookings and provide services

  • Legal Obligation: To comply with regulatory requirements

  • Legitimate Interests: To manage our business, improve services, and communicate with you (in ways that do not override your rights)

We use your data to:

  • Provide and manage your treatments

  • Contact you with appointment confirmations or follow-up care

  • Respond to queries or requests

  • Send occasional marketing communications (if you’ve opted in)

  • Improve our website and client experience

How We Store and Share Your Data

  • Your data is securely stored on encrypted systems with access limited to authorised personnel.

  • We retain personal data only as long as necessary for legal, medical, or operational purposes.

  • We may share your information with:

    • Secure third-party service providers (e.g., payment processors, booking platforms)

    • Insurers or regulators where legally required

    • IT support providers for system functionality

We never sell your data.

How We Use Cookies and Tracking Tools

Hadanova uses cookies and similar technologies to:

  • Remember your preferences

  • Analyse how visitors use our website

  • Enhance your overall website experience

You can disable or manage cookies via your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data (in certain cases)

  • Withdraw your consent at any time

  • Object to or restrict certain types of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk

To exercise your rights, please contact us using the details below.

Withdrawing Consent

If you have given consent for Hadanova to process your data (e.g., for marketing) and wish to withdraw it, you may:

  • Email us at [Insert Email Address]

  • Click “unsubscribe” in any of our marketing emails

Withdrawal of consent will not affect any processing carried out before you withdrew it.

Privacy Policy Updates

We may update this Privacy Policy from time to time to comply with legal requirements or to reflect changes to our services. The most recent version will always be posted on our website with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or the data we hold about you, please contact us

bottom of page